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Rental Policies

Rental Policies

Rental Policies

Office Hours

Office hours are generally 9:00 a.m. to 4:30 p.m. Monday through Saturday and do vary by location, day of the week, and season. Offices are closed on Sundays and holidays. No departures or returns can be scheduled on these days. Back to top

Vehicle Pick Up/Return

Vehicle departure time is normally between 1:00 PM and 4:00 PM.

Vehicle drop off time is normally between 9:00 AM and 11:00 AM only. Returns after 11:00 am may be subject to a late return fee of $25 per hour. Customer agrees that he will return unit in the same condition as he received it (excluding normal wear). A fee of up to $250 will be charged if the interior of the vehicle has not been cleaned. Damages or loss of equipment will be paid for by the renter. Holding tank must be emptied prior to return of the vehicle or be subject to an additional dump charge of up to $250.

You may be able to pick up your Cruise America motorhome earlier on Friday (between 9:00 AM and 1:00 PM or return late on Monday afternoon (between 11:00 AM and 3:00 PM) or both.

To take advantage of flexible pick up and drop off times, you must call the local rental center where you are departing in advance to verify that the local conditions and availability permit flexible pick up and drop off times for your weekend getaway dates. Does not normally apply to special event weekends and non-participating rental centers. Flexible pick up and drop off times are not warranted and Cruise America accepts no liability regarding non-availability of flexible times. Back to top

Rental Day

The Rental Day is based on number of nights the vehicle is used. Each night constitutes a rental day. Rental charges are based on rates in effect at pick-up day. Back to top

Early Returns, Late Pick Ups, and Unused Miles

No refunds will be made for early returns, late pickups, or unused miles (kilometers) except for unused estimated mileage charges. Back to top

Reservation Down Payment and Changes

Upon confirmation, a $300 reservation down payment is charged to the customer's credit card. A reservation change may require a rate adjustment based on current rates in effect at time of change. One change per reservation is at no charge. Additional changes are subject to processing fee of $25 per change. At departure, your reservation down payment is credited to total prepayment charge.

Notice: Estimated rental charge prepayment may be required in full in advance for special rental events, such as music festivals, auto race events, and gatherings in remote areas, at Cruise America's sole discretion. Back to top

Security Deposit

A minimum security deposit of $500 and total estimated rental charges are payable at departure by credit card. Personal checks, cash and ATM cards are NOT accepted. For certain rental applications, security deposits may be increased at Cruise America's sole discretion. Credit card deposits are processed at departure. Your credit card may have a daily limit. Please check with your credit issuing authority in advance to ensure coverage of all charges at departure. With payment of estimated rental charges other than by a credit card, a minimum deposit of $1000 ($1,500 CDN) is required at departure. Upon return, all extra charges, if any, are balanced against the security deposit and a credit or check issued to cover the refund. Back to top

Driver Requirements

Qualified drivers 25 years of age or older possessing a valid and identifiable driver's license. Authorized operators 21-24 years of age may drive motorhome subject to a $25/day fee. A major credit card and references, employment, or a foreign passport are required as identification prior to rental and will be verified. All drivers must be listed on and sign the Rental Agreement and will be bound by Terms and Conditions of the Rental Agreement at vehicle pickup. Back to top

Disability Services

At Cruise America, we strive to make sure everyone’s rental experience as easy, safe and stress- free as possible. That is why we provide a full range of products and services for our drivers or passengers with disabilities. Our visually impaired passengers can travel worry-free—just make an advance reservation, arrive with a licensed driver at least 25 (21 with Surcharge) years old and you’re on your way.

Cruise America has a dedicated helpdesk for individuals with disabilities to call. All customers that have special needs based on a disability should call our Disability Services Coordinator, 1.800.238.9960 Ext.330. Back to top

Renters with Disabilites

There is no underage surcharge for renters with a disability when either the renter with the disability or the authorized driver is over the age of 25. If both the renter with the disability and the authorized driver are under the age of 25, an underage surcharge will apply.

The following services are available at some locations for our drivers and passengers with disabilities. To ensure availability, products and services should be reserved sixty (60) days in advance by calling our Disability Services Coordinator toll-free at 1.800.238.9960 Ext.330.

Hand Controls—Enables drivers to accelerate or brake using a hand-controlled device. Hand controls must be requested sixty (60) days in advance by calling our Disability Services Coordinator toll-free at 1.800.238.9960 Ext.330.

Lectra-Aid Coach Lift®—Mobility lift equipped vehicles are available for rental at some locations for disabled customers. These vehicles must be requested sixty (60) days in advance by calling our Disability Services Coordinator toll-free at 1.800.238.9960 Ext.330. Back to top

Familiarization Tour

Familiarization tour (approximately 30 minutes to one hour) is required to acquaint the customer and drivers with the operation of the vehicle before departure. You may prepare for your vacation by viewing the Renters's Orientation Video . Back to top

Substitutions

We will make every effort to provide the customer with the model requested. We reserve the right to substitute models of similar or higher grade. Should a model of lower grade be offered and accepted, liability will be limited to refund of price differential between model paid for and model taken. Back to top

Optional Use Generator

Most motorhomes based in the United States and large size motorhomes in Canada are equipped with generators. A generator is not necessary for normal vehicle operation and is subject to frequent service interruption. If customer chooses to use generator, extra charges will accrue at $3 per hour as determined by an installed running time meter. Back to top

Parking/Traffic Violations

Customers are responsible for reporting and payment of all parking/traffic violations at rental termination. Non-reporting of parking/traffic violations breaches the Rental Contract and may result in an administrative charge of up to $100 in addition to the fines. Back to top

Restricted Areas

Vehicles are restricted from operation in Death Valley and other desert areas during hot periods. Damage waivers are voided should this rule be violated. Customer will also be held liable for all damages to vehicle, tires, towing charges, and all other related expenses as a result of a breakdown associated with operating in these areas. During certain periods, these areas are not habitable and could pose a danger to the customer and passengers. Consult your rental office for restricted areas and times. Vehicles are not allowed on "logging" and other non-public roads, and selected highways such as the Apache Trail in Arizona.

Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not permitted in Manhattan and are not permitted to travel through any underground or underwater tunnels. Violations of these restrictions void damage waivers and customer may also be held liable for all damages and all other related expenses. Back to top

Alaska, Yukon and Northwest Territories

Vehicles are allowed to be driven to Alaska, Yukon, and Northwest Territories. Travel in Newfoundland on Dalton or Dempster Highways and other selected highways is prohibited under all conditions for all vehicles. Back to top

Mexico Border Crossing Policy

A Cruise America vehicle rented from a approved locations can be driven into Mexico as long as the following conditions are met:

Due to Mexican law, a Mexican resident is restricted from driving a U.S. owned vehicles into Mexico. The sale of Mexican insurance to a citizen of Mexico is not permitted.

One-way rentals into Mexico are not allowed. Back to top

Canada Border Crossing Policy

One way-rentals into Canada are not allowed. Cruise America vehicles can be driven into Canada. Due to Canadian law, a Canadian resident is restricted from driving a U.S. owned vehicle into Canada. Residency is based on the primary renter. Back to top

Transfers

Transfers to and from rental center are at customer's expense. Back to top

Fuel Information

No warranties are made concerning fuel mileage and fuel tank capacity. We assume no liability for fuel consumption rates. All gasoline and all propane refueling during the trip are at the customer's expense. Initial fuel may be charged for at departure at some rental centers. Back to top

One Way Rentals

One-way rentals are available between most rental centers by advanced reservation only. Upon confirmation, the $300 reservation down payment is not refundable. Back to top

Motorhome Convenience Kits (Reservations required)

The Personal Kit costs $50 per person, for the duration of the trip. It includes a sleeping bag or blanket, pillow, pillowcase, flat sheet, bath towel, washcloth and dishtowel. All items must be returned at end of trip.

The Vehicle Provisioning Kit costs $100 per vehicle, also for the duration of the trip. It includes a flashlight, can opener, broom, plastic pail, spatula, cooking spoon, cooking fork, coffee cups, tumblers, plates, soup bowls, silverware, tea kettle, colander, mixing bowl, and a cookware set. All items must be returned clean at end of trip. Back to top

Storage

We provide free storage of luggage at selected rental centers, all at owner's risk. Back to top

Pets

Pets are welcomed at Cruise America. Customer agrees to clean up after their pet and return unit in same condition as received, or be subject to a cleaning fee up to $250. Back to top

Towing

Towing is permitted for motorhomes specifically equipped with a receiver hitch. No towing apparatus or hook-up services are provided under any circumstances. Customer must declare intention to tow prior to departure and warrant that towing weight is within 2,500 lb. tow weight restrictions. A nominal towing charge will be imposed. Cruise America provides no collision or liability coverage for damage to the towed object or for third- party injury inflicted by the towed object, under any circumstances. Back to top

Exterior Storage

Sorry, storing items on vehicle roof or exteriors is not permitted. Back to top

Maintenance and Breakdown Responsibility

The customer is responsible for checking engine oil, fluids, and coolant levels at each refueling, as well as reporting mechanical failures immediately. Instructions and procedures for maintenance expense reimbursement are provided at rental. Customers may be held responsible for mechanical damage due to negligence in vehicle operation or failure to provide normal maintenance. In the event the vehicle is in breakdown repair for 12 hours or more, through no fault of the customer, our responsibility to customer is limited to refund of daily rate or portion thereof. Radio, air conditioning, refrigerator, microwave and appliances, cruise control, and generator malfunctions are not considered breakdowns and no refunds are available for repair time to these items. Back to top

Peace of Mind Coverage

For your peace of mind while traveling, Cruise America rentals include coverage's in three areas in excess of minimum automobile coverage's against third-party required by law. The details are contained on the Rental Agreement. Below is an outline of the coverage's

General Conditions

Rental prices, policies and conditions are subject to change without notice. Rentals are subject to the Terms and Conditions of the Rental Contract, a copy of which is available by writing to Cruise America, 11 West Hampton Avenue, Mesa, AZ 85210. Back to top

Call Toll Free 1(800) 671-8042

Check Availability & Rates

  7. Looking for a one-way rental?  Please call (800) 671-8042.